FAQ

Frequently Asked Questions

HOW IT WORKS

Members place and pay for orders online or at one of our community locations before the order deadline at the beginning of each month.

Then, on the third week of the month members visit the pop-up depot they selected to pickup their order.

PAYMENT

We accept credit and debit for orders made online, or with a pre-arranged visit to our main office (Jerry Forbes Centre). We only accept cash payments in-person at depots. Please call (780.413.4525) to arrange payment at the main office. 

FOOD BASKETS

Membership is $5 annually. As a member you may select between produce, meat, and non-pork meat orders. A food basket can contain as few or as many meat and produce orders as your household needs. A meat order is $20, and a produce order is $15. 

IN-PERSON ORDERING

When placing an order in-person, please ensure that you provide your: 1) Name 2) Phone/Email 3) Depot Name 4) Order Details 5) Cash. If you don’t eat pork, please include that with other order details. Some locations receive payment via a secure mailbox. Please enclose complete personal information, order details, and cash in an envelope. 

WHAT IF I CAN'T PICK UP MY ORDER?

If you know you will be unavailable at the time of pickup, please arrange with someone you know to collect your order. Please call (780.413.4525) or send an email (info@wecanfood.com) with the name of the person or provide the person with the receipt as proof of purchase when they pick up at the depot. 

WHAT IF I MISS MY ORDER PICKUP?

Depots only operate on their pickup day. There is no food on-site for members outside of regular operations. Think of a depot as a pop-up stall at a farmer’s market. It is very important to learn when your depot operates (see locate and calendar). We have 20+ depots in central Alberta and hope you can find one that is convenient for you or someone who can pick up on your behalf. Orders not collected cannot be refunded. 

Have more questions?